Refund policy
Our promise, in plain terms
We want you to love your order. If something is not right, please reach out — we would much rather make it right than leave you stuck with something you cannot use.
To request a return, refund, or cancellation, email hello@tarynmade.com with your order number.
Return window for eligible products
Customers have 30 days from delivery to request a return for eligible physical products.
- Returns must be requested before sending an item back. Please do not send anything back until we have approved your return and given you return instructions.
- Eligible returned products must be unused, unopened, complete, and in their original packaging.
- Return instructions and the appropriate return address will be provided after approval.
Beginner painting kits and craft kits
Beginner painting kits and craft kits are eligible for return within 30 days of delivery, provided they are unopened, unused, complete, and in their original packaging.
Opened or partially used kits are not eligible for change-of-mind returns. If an opened kit arrives damaged, defective, or incorrect, the damaged/defective/incorrect section below applies instead.
Daisy's Paw Butter
Daisy's Paw Butter is final sale for change-of-mind returns, due to hygiene and product integrity.
Exceptions apply for damaged, defective, or incorrect products, and where required by law. If your Paw Butter arrives damaged, defective, or incorrect, please contact us and we will review it under the damaged/defective/incorrect section below.
Made-to-order decorative products
Made-to-order decorative items, including Sweetheart Bloom, are final sale for change-of-mind returns.
Exceptions apply for damaged, defective, or incorrect products, and where required by law.
Digital products
Digital downloads are generally nonreturnable and nonrefundable after purchase, except where required by law, or when an appropriate remedy is owed for a defective or incorrectly supplied product. If you believe a digital product you received is defective or incorrect, please contact us with your order number and a description of the problem.
Sale and clearance products
Products clearly marked "Final Sale" at the time of purchase are not eligible for change-of-mind returns.
Regular promotional discounts do not automatically make an item final sale. An item is final sale only if it was clearly marked "Final Sale" when you bought it, or if it falls under one of the final-sale categories above.
Exceptions apply for defective, damaged, or incorrect products, or other legally required remedies.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, please contact us at hello@tarynmade.com as soon as reasonably possible after discovering the issue, with:
- Your order number
- A description of the problem
- Photographs, when available
We will review the issue and provide an appropriate resolution, such as a replacement or refund.
You will not be responsible for return shipping when the return results from our error or from a defective or incorrect item.
We do not impose a reporting deadline in this policy that overrides applicable consumer rights. The sooner you let us know, the easier it is for us to help, but a delay alone does not remove a remedy required by law.
Return shipping
- Customers pay return shipping for ordinary change-of-mind returns.
- Original shipping charges are generally nonrefundable for ordinary returns, subject to applicable law.
- Return instructions and the return address will be provided after approval.
Refund processing
- Refunds are issued to the original payment method.
- For ordinary returns, refunds are processed after the returned item has been received and inspected.
- Payment providers may take additional time to post a refund to your account after we issue it. We do not promise an exact posting period, because that timing is set by your bank or payment provider.
Order cancellations
- You may request an order cancellation within 12 hours of purchase, provided production or preparation has not started.
- Cancellation requests must be sent to hello@tarynmade.com.
- A request within 12 hours does not automatically guarantee cancellation. If production or preparation has already started, cancellation may not be possible, and we will let you know.
- If an order has already shipped, the applicable return policy above will apply instead of cancellation.
- Approved cancellations will be refunded to the original payment method.
- These conditions do not limit any cancellation or refund rights required by law.